I have an epic idea!
Do you ship internationally?
We ship internationally
Standard shipping takes 10-20 business days
Any international replacement shipping must be paid by the customerI ordered from outside the U.S. and got charged extra!
Shipping to other countries comes with duties and taxes
Each country has pricing that may vary depending on location
All domestic orders ship out the SAME DAY if ordered before 1PM EST. All others will be shipped out the following business day. (Please allow 2-3 days for International shipments)I need to change the address!
You can log onto your account right on our website to access and edit your order!I need to change my order!
You can log onto your account right on our website to access and edit your order!How do I track my order?
You will receive your tracking number in our shipping confirmation email that automatically sends when we create your shipping label. Please keep in mind that the tracking link will not go live until scanned by the shipping company – so give it a few hours ☺My tracking number doesn’t work!
Please allow up to 24 hours for the link to go live. Our team creates the labels and the tracking link will not go live until scanned in by the shipping company.My order says delivered but I never got it!
Before we start to panic, there are a few things that could have happened here
- This order got mis-scanned and typically shows up a day or two later
- The carrier might have left it at your neighbors or at the front desk of your building. Please review the following and if you still cannot find the package please contact us here
Contact us and let us know right away and we’ll make sure we get you squared away with the correct product!They don’t fit!
You can return or exchange for FREE within the first 10 days of delivery!
International returns and exchange shipping fees must be paid by the customer.
All shirts and tanks cannot be exchanged. We apologize for any inconvenience. You can see the sizing below.
Length inches S M L XL 2XL
28 29 30 31 32
Width (inches) 18 20 22 24 26They’re defective!
Please contact us with your order number and a photo of the defect. We will get you hooked up with a fresh pair right away!Not a big fan of what I ordered…
Contact us and let us know right away and we’ll make sure we get you squared away with the correct product! Contact us hereWhat is the return / exchange policy?
Returns / exchanges are free within the first 10 days of delivery for eyewear. Please email firstname.lastname@example.org to return or exchange.
We accept one exchange within 30 days.
All shirts and tanks cannot be exchanged. We apologize for any inconvenience. You can see the sizing below
Length inches S M L XL 2XL
28 29 30 31 32
Width (inches) 18 20 22 24 26How do I care for my shades?
Wash off with fresh water and then wipe clean with micro fiber cleaning clothI scratched my lenses!
This happens when you live life to the fullest so we get it! If you want to just get a fresh pair, you can take advantage of our $15 warranty within the U.S. ($35 International) and that will get you a brand spankin’ new pair to rock.I broke my shades!
You must have been doing something awesome for this to happen and we are here for you! (30 days) We extend our $15 warranty (U.S. only - $35 International)What is your warranty policy?
Our Nectar Lifetime Warranty is the best out there! If you are out on a crazy adventure and destroy your shades – we will replace them for $15 bucks (U.S. only - $35 International) for life. The warranty does not cover lost or stolen sunnies :(
What is your warranty policy on specialty Nectars?
Depends on the type!
Boro - Frame and lenses: $75 before one year, $160 after one year from date of purchase. Need just the frame - $25 for life
Coders - $15 for life
Growers - $20 for life
Radioactive - $15
Wrapped - $25I broke my boro frame!
Don’t fear and don’t try to jury-rig it! Shoot us an email and we’ll help you out email@example.comMy boro lenses broke!
Sadly, we do not have the capability to make specialty lenses in house. Email us firstname.lastname@example.orgRetail locations nearby?
Our store locater coming soonHow can I get stickers?
We love stickers and can get you hooked up! Simply send us a self address envelope with a stamp to the address below and we will take care of the rest! Nectar Sunglasses- 461 Fleming Road, Suite A, Charleston, SC 29412How can I get a gift card? I just missed a sale!
We know this is a bummer if this happens! If you email before our limited sale expires then we can manually add the coupon code for you. Our sales only run for 24 hours. You gatta keep your eyes out for when we decide to push out a discounted promotion.How do I become an ambassador?
You can sign up to become an ambassador on our ambassador link on our website.Event donations?
Please email email@example.com and we will get back to you as soon as we review your event!Want us to sponsor your event?
Please email firstname.lastname@example.org and we will get back to you as soon as we review your event!I want to sell Nectars in my store!
We want to be in your store!! Please contact us – email@example.com with your store information.How do I get updates on Nectar products and happenings? I have an epic idea!
Epic ideas are what make this world go around and we would love to hear yours! Submit a support ticket and we will give you some feedback.I took the coolest picture ever…
We absolutely love seeing what kind of adventures our sunglasses and Nectar Family go on! Please post any and all of your cool photos on our social media and tag @nectar for us to see them or you can send them to firstname.lastname@example.org
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