How do I return or exchange an order?
Bummer! We want you to love your Nectars -- you can easily return your purchase within the first 10 days after delivery, or exchange them within the first 30 days after delivery! All customers are responsible for postage. Please note, International returns and exchange shipping fees must be paid by the customer. You can reach us at firstname.lastname@example.org or by phone 843-806-6133 Monday - Friday from 9am-5pm.Return / Exchange FormHow do I return or exchange a prescription order?
Prescription Sunglasses and eyewear are custom made with your prescription. All prescription eyewear including sunglasses, prescription blue light glasses, and prescription eyeglasses are final sale. No refunds or exchanges.
Have a question about prescription eyewear? Submit a ticket here.Do you ship internationally?
Yes -- International shipments will be processed in 2-3 days and standard shipping takes 10-20 business days.
Any international replacement shipping must be paid by the customer.
Shipping to other countries comes with duties and taxes. Each country has pricing that may vary depending on location.When will my order ship?
Monday-Friday, standard shipping will be processed and shipped within 1-2 business days if ordered by 12PM EST and priority shipping will ship the same day if ordered by 12PM EST.I need to change my order or shipping address!
We move pretty fast here at Nectar to get your shades to you as quickly as possible, but we're happy to edit the order/address on any orders that haven't been shipped yet. Please email email@example.com with your order # and your name -- plus the correct shipping name and address ASAP.How do I track my order?
You will receive your tracking number in our shipping confirmation email, which automatically sends when the shipping label is created. Please keep in mind that the tracking link will not go live until scanned by the shipping company – so give it a few hours.My tracking number doesn’t work!
Please allow up to 24 hours for the link to go live. Tracking will not go live until scanned in by the shipping company.My order says delivered but I never got it!
Don't panic! There are a few things that could have happened here:
-This order got mis-scanned and typically shows up a day or two later.
-The carrier might have left it at a side door, your neighbors, or at the front desk of your building--please check!
-If there is still no sign of your order, please email firstname.lastname@example.org and we can do our best to help!
I got the wrong thing!
Please email email@example.com and we’ll make sure we get you squared away ASAP with the correct product!They’re defective!
We hope this NEVER happens, but if it does, simply fill out the replacement form HERE and we will get you hooked up with a fresh pair right away!How do I care for my shades?
Simply wash off with fresh water and then wipe clean with microfiber cleaning cloth.I scratched my lenses!
This happens when you live life to the fullest, so we get it! If you want to just get a fresh pair, you can take advantage of our $20 warranty within the U.S. ($35 International) and we'll set you up with a fresh new pair!I broke my shades!
You must have been doing something awesome for this to happen and we are here for you! This is also covered by our lifetime $20 replacement warranty.How do I get updates on Nectar products and happenings? I have an epic idea!
Epic ideas are what make this world go around and we would love to hear yours! Submit a support ticket and we will give you some feedback.What is our prescription warranty?
Prescription Sunglasses are custom made with your prescription. Since we can’t resell your custom eyeglasses, all Rx glasses are final sale. Our warranty doesn’t apply to your prescription sunglasses and eyeglasses, but it does apply to Nectar frames. If anything happens to your frames, we’ll replace them for just $20, and customers will cover the cost of the lenses.
If your frames are damaged, please fill out this form and we will send you a return label.Did your prescription change?
Looks like you’ll need new lenses. In the first 365 days since your order was delivered, you can get new lenses for 40% off your original order plus the cost of shipping.
If your prescription has changed fill out this form and we will send you a return label.I took the coolest picture ever…
We absolutely love seeing what kind of adventures our sunglasses and Nectar Family go on! Please post any and all of your cool photos on our social media and tag @nectar for us to see them or you can send them to firstname.lastname@example.org
Can I use more than one discount code?
Our system will only allow one discount code per purchase. This means you cannot use a rewards points code with an additional discount code. It also means we can't allow any other discount codes to be used together.
Didn't find what you were looking for?
Shoot an email to email@example.com and we'll get you in touch with the right human on our team.