FAQs


Do you ship internationally?

Yes -- International shipments will be processed in 2-3 days and standard shipping takes 10-20 business days.
Any international replacement shipping must be paid by the customer.

I ordered from outside the U.S. and got charged extra!

Shipping to other countries comes with duties and taxes. Each country has pricing that may vary depending on location.

When will my order ship?

Domestic orders ship out the SAME DAY if ordered before 1PM EST. All others will be shipped out the following business day.

I need to change my order or shipping address!

We move pretty fast here at Nectar to get your shades to you as quickly as possible, but we're happy to edit the order/address on any orders that haven't been shipped yet. Please email info@nectarsunglasses.com with your order # and your name -- plus the correct shipping name and address ASAP.

How do I track my order?

You will receive your tracking number in our shipping confirmation email, which automatically sends when the shipping label is created. Please keep in mind that the tracking link will not go live until scanned by the shipping company – so give it a few hours.

My tracking number doesn’t work!

Please allow up to 24 hours for the link to go live. Tracking will not go live until scanned in by the shipping company.

My order says delivered but I never got it!

Don't panic! There are a few things that could have happened here:
-This order got mis-scanned and typically shows up a day or two later.
-The carrier might have left it at a side door, your neighbors, or at the front desk of your building--please check!
-If there is still no sign of your order, please email info@nectarsunglasses.com and we can do our best to help!

I got the wrong thing!

Please email info@nectarsunglasses.com and we’ll make sure we get you squared away ASAP with the correct product!

Don’t fit or not a fan?

Bummer! We want you to love you Nectars--so you can easily return or exchange within the first 10 days of delivery! Please note, International returns and exchange shipping fees must be paid by the customer.

They’re defective!

We hope this NEVER happens, but if it does, simply fill out the replacement form HERE and we will get you hooked up with a fresh pair right away!

How do I care for my shades?

Simply wash off with fresh water and then wipe clean with microfiber cleaning cloth.

I scratched my lenses!

This happens when you live life to the fullest, so we get it! If you want to just get a fresh pair, you can take advantage of our $20 warranty within the U.S. ($35 International) and we'll set you up with a fresh new pair!

I broke my shades!

You must have been doing something awesome for this to happen and we are here for you! This is also covered by our lifetime $20 replacement warranty.

How do I get updates on Nectar products and happenings? I have an epic idea!

Epic ideas are what make this world go around and we would love to hear yours! Submit a support ticket and we will give you some feedback.

I took the coolest picture ever…

We absolutely love seeing what kind of adventures our sunglasses and Nectar Family go on! Please post any and all of your cool photos on our social media and tag @nectar for us to see them or you can send them to info@nectarsunglasses.com

Didn't find what you were looking for?

Shoot an email to info@nectarsunglasses.com and we'll get you in touch with the right human on our team.


MAHALO!

 

 

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